Privacy Policy

This Privacy Policy (“Privacy Policy”) describes how Kolaveretail Distribution Pvt. Ltd. (hereinafter referred to as “Kolaveretail”, “we”, “our” or “us”) having its registered office at 3rd Floor, Awfis,St. Marks Road, Samrah Plaza, Shanthal Nagar, Ashok Nagar, Bengaluru, Karnataka-560001, India  collects, uses, stores, shares and protects the user information in connection with the user’s (hereinafter referred to as “you”, “your” or “user”) use of our services.

Kolaveretail is an online market place and is responsible for providing best-in-class Products and  Services (“Service”) relating to Home Decor and Furnishings, through the Website and Kolaveretail mobile application (‘App’) and such other electronic device from which a user can access the Website or App, including any sub-domains of the Website, or top-level domains including, mobile sites, Apps and widgets (hereinafter referred to as “Platform”).  We are committed to maintain the privacy of the users whereby appropriate measures have been taken to ensure that user's credentials are not misused, accidentally destroyed or lost within the environment of the Platform. Though care has been taken in the production of information on this Platform, we will not be responsible and shall not accept any liability for loss incurred in anyway whatsoever, by anyone who may seek to depend on the information contained herein.

By accessing our Platform or using our Services, or by signing up with us, you agree to our Terms and Conditions and Privacy Policy, both of which are electronic record in the form of electronic contract formed under the Information Technology Act, 2000 and the rules made there under (as amended) and do not require any physical, electronic or digital signature and is a legally binding agreement between You and Us. Further, by sharing your details with us, you also agree to receive e-mails including newsletter, campaign updates, advertisements, inter-alia with regard to our Platform. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT YOU MAY NOT ACCESS OR USE THE WEBSITE.


  1. This Privacy Policy covers our usage of material as mentioned in the policy that is shared by you with us in furtherance of using the Service. This policy also covers treatment of any personally identifiable information shared with us.
  2. This policy does not apply to the activities of organizations not owned or controlled by us, or to people who are not employed or managed by us
  3. Log files - Kolaveretail follows a standard procedure of using log files. These files contain log visitors when they visit websites. All hosting companies do this and it is a part of hosting services’ analytics. The information collected by log files includes: Internet Protocol (IP) addresses, Browser type, Internet Service Provider (ISP), Date and time stamp, referring/exit pages, Number of clicks, possibly


  1. Non-Personally Identifiable Information: We collect non-personally identifying information that your browser makes available whenever you visit the Platform. This information includes without limitation your IP Address, Domain Servers, hardware specs, browser type, browser language, the date and time of your query and one or more cookies that may uniquely identify your browser, inter-alia
  2. Personally Identifiable Information: In order for you to use our Platform and Services, we might require you to input on our Platform certain personal information which may include without limitation your location, name, address, contact details, professional details, payment details, in certain cases, your Personal Account Number and other personal information that may be required for the use of the Platform and availing Services, from time to time. If you communicate with us by, for example, e-mail or letter, any information provided in such communication may also be collected by us.
  3. Location Data: We receive information from you that helps us approximate your location. We may, for example, use an address submitted by you while setting up your profile, IP Address, domain servers or hardware MAC address received from your browser or device to determine your approximate location and other information with respect to your device, interaction of your device with the Website (“Traffic Data”). We may also collect location information from devices in accordance with the consent process provided by your device.
  4. Data received through Contact Us Page: Contact Us Page of Kolaveretail allows users/visitors to post their queries which may pertain to a legal problem/issue that is the concern of clients and hence kept confidential. Along with such queries, they may also submit their contact details such as Name, Phone Number, and Email Address, among other details, all of which are stored in the database that is coupled with the backend of the Platform. It is made clear that we use this data only and solely to get in touch with the user and understand the concerns they are facing and help in advising on the same. We, therefore, do not collect any received data for any other purpose than to get in touch with the user and advising on their issues based on service terms of Kolaveretail, and as a result, the received data is not shared with any third party unless the respective user/data principal explicitly asks us to share such data or if required by law.


  1. Any information collected by us may be used for effective communication with you and to provide you with the information as requested by you which helps support effectual service requests and support needs.
  2. The email address as provided by you may be used to send in information and updates pertaining to any information or updates with regard to our services.
  3. By submitting your personal information, you agree to its transfer, storage, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
  4. To improve our Platform: We continually strive to improve our Platform offerings and develop new Service offerings for the Platform, this enhancement is based on the information and feedback we receive from you and further we may use the information for the further development of growth and business strategies and data collection.
  5. To monitor and analyse use of the Service/ Platform: This is done to ensure smooth running of the Services technical administration and to increase the Service functionality and user-friendliness and to provide you with a reliable environment.
  6. Dispute Resolution: We may also need to process Personal Data about you to meet our internal administration requirements and for matters such as dispute resolution.


  1. We reserve the right to disclose personally identifiable information and/or non-personally-identifiable information that we believe, in good faith, is appropriate or necessary to enforce its Terms of Use, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of our web site, and to protect the rights, property, or personal safety of ours, our Users or others.
  2. We do not transfer your personally identifiable information to outside third parties, unless, such transfer is essential to the usage of services by you on the Platform.
  3. We may use and disclose to third parties, information we collect in aggregated, non-personally identifiable form for research and informational purposes and to help us make sales, marketing and business decisions for marketing, advertising, or other uses.
  4. We may share Personal Data with third parties (which will also be acting as controllers in respect of that Personal Data) with whom we are under a legal duty to do so or if it is required to enforce or apply our contracts or to protect the operation of our Website, or the rights, property or safety of us or others.


Our Platform may have third-party links and this Privacy Policy does not apply to other advertisers or Platform which might have their link on our Platform. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.


  1. We do not guarantee an error-free performance under this Privacy Policy. We may not always anticipate, catch, avoid or mitigate an unintended privacy issue, despite our reasonable efforts to do so. Accordingly, we welcome your feedback regarding any privacy concerns that you may have, including how we can improve this Privacy Policy. We will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when we learn of any failure to comply with it.
  2. We do not warrant that this Platform, its servers, or email sent by us or on our behalf are virus and malware free. We will not be liable for any damages of any kind arising from the use of this Platform, including, but not limited to compensatory, direct, indirect, incidental, punitive, special and consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.
  3. We make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents available through the Platform and expressly disclaim liability for errors and omissions in the contents available through the Platform.
  4. No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents available through the Platform or its links to other internet resources as may be available to you through the Platform.
  5. Reference in the Platform to any specific commercial Products, processes, or Services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favouring by us.


Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us via the Internet; any such transmission is at your own risk.



This privacy policy applies only to our online activities and is valid for use of our Platform with regards to the information that you shared on the portals provided by us. This policy is not applicable to any information collected offline or via channels other than the Platform.


  1. Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
  2. We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our Website and which complements the Privacy Policy here -


By accessing or using our Platform and Services, you consent to our privacy policy. You have the right to withdraw that consent at any time. However, this will not affect the lawfulness of processing based on your prior consent.


  1. A ‘Cookie’ is basically a portion of the information stored by a web server on a web browser which will help in tracking back the information from that browser at any point in the future. Cookies assist the browser in remembering information that is specific to a given user, which includes a User’s login details, password, etc.
  2. By this policy, the User agrees and consents that this Platform places both permanent and temporary cookies in the User’s computer’s hard drive and web browser. The user agrees to the cookie while entering into browsing of that website and that such acceptance helps in analyzing page flow, develops safety and trust, and many other such features. While the user has to accept cookies in most of the Website pages, however, if the browser permits, the user can choose to decline or reject the cookies. However, in such a case the user shall be barred from certain features while using the Website.
  3. Additionally, the User is aware that they might encounter ‘cookies’ on other like devices on a few pages of the website that are positioned by third parties or any affiliates of the Company/ Platform.
  4. The User expressly agrees and acknowledges that the Company/ Platform does not control the use of such cookies/other devices by third parties, that the Company/ Platform is in no way responsible for the same, and that the User assumes any and all risks in this regard.


By visiting this Platform, you agree that the laws of India without regard to its conflict of laws principles govern this Privacy Policy and any dispute arising in respect out of or in relation to this Agreement shall be submitted to the sole jurisdiction of the courts of law at Bengaluru.


If you still have questions or concerns about our privacy policy, please write us at:


rIn accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Name - Mr. Arun Peri

Designation: Product Manager


Time: Mon-Sat (9.30 – 18.00)